The desktop app reads your live chat on your own computer and sends events to your overlays. Install it, then sign in with your connector key.
Not sure which Mac you have? Click the Apple menu → About This Mac. If it says "Apple M1/M2/M3/M4", choose Apple Silicon. If it says "Intel", choose Intel Mac.
Because the app is brand new, macOS shows a security check the first time. This is normal and safe — you just tell your Mac you trust it, once. Pick whichever is easier:
The easy way (recommended)
That's it — your Mac now trusts the app and won't ask again. (Double-clicking works from then on.)
Open the Terminal app, paste the line below, press Enter, then open the app normally. (If your app is in Downloads instead of Applications, change the path.)
Run the downloaded installer. If Windows shows a blue "Windows protected your PC" box, click More info, then Run anyway. This is normal for new apps — it just isn't code-signed yet.